Facebook Ads Manager problems affecting many advertisers, days ahead of Black Friday

November 20, 2018
facebook-ads-manager-problems-affecting-many-advertisers-days-ahead-of-black-friday Theme Builder Layout

A number of advertisers were met with errors in Facebook Ads Manager on Tuesday.

Now is not a good time for an ad platform to get buggy.

Many Facebook and Instagram advertisers logged into their accounts on Tuesday — three days before Black Friday– to find they are unable to access their campaigns, upload creatives, download reporting or even contact customer service. Simultaneously, many users couldn’t access their accounts, and #FacebookDown and #InstagramDown were trending.

What happened? Facebook Ads Manager didn’t go down entirely, but starting Tuesday morning, it became buggy for many users. It’s not clear how many advertisers have been affected, but we can confirm the outages have been seen throughout the U.S.

The outage has meant advertisers can’t see current performance stats or prepare for the impending, highly competitive and crucial Black Friday sales cycle.

Unreachable. Unless you’ve got a Facebook representative on speed dial, you may be out of luck getting through to anyone. The business contact us page was down as was the chat option on the official Facebook Ads Support Page.

Hoping for a response from the @FacebookAds account on Twitter? Not likely. The account has been dormant since 2011.

FWIW. Facebook is currently working to fix the problem. Reached for comment, Joe Osborne, a Facebook spokesperson said, “We’re aware that some people are currently having trouble accessing Ads Manager. We’re working to resolve the issue as soon as possible.”

Facebook says campaigns that are live and running should not be affected and are still being delivered. However, advertisers may experience issues creating new campaigns and making changes to existing campaigns.


Share this article:
 

eHost-square-ad Theme Builder Layout

We’re listening.

Have something to say about this article? Share it with us on Facebook, Twitter or LinkedIn:

SHARE IT HERE:

Related Posts

Get ALL Your SEO, WordPress & Divi News

Join Our Daily Roundup

SEO News and More

Subscribe ToThe Weekly SEO Trade News Updates

Get the latest SEO, SEM and SMM marketing intel, tips and tricks from one of the best SEO Gurus online. 

Every Tuesday morning we send out an aggregated email listing all new posts on SEO Trade News.

Excellent! Now check your email to confirm your subscription.